Our services

We’re currently delivering orders throughout Ireland, straight to your room of choice.

To make things simple, our customer service team will contact you when your order is ready and schedule a delivery date that is convenient for you.

Our delivery days are Monday to Friday

If we’re unable to deliver the goods on the day of delivery (for example because the specified delivery location is unoccupied) you may be charged a redelivery fee of €59.

In order to maintain the well-being of you and our delivery colleagues, we’ve put in place hygiene measures, and the delivery teams will have face masks available which they will be only to happy to wear if required .

We’ll send you an email and text message on the day of delivery to reconfirm your estimated time slot. You’ll also be given the driver’s name and mobile number just in case you have any urgent questions.

The delivery team will give you a call before 10:30am. Deliveries will be to your room of choice and we’ll fulfil any assembly service purchased with your order. We ask that you please clear the room and pathway to the room for delivery in advance.

During the morning call, our team will let you know what to expect once they arrive and discuss any social distancing requirements and will be only too happy to wear a face mask / covering if requested.

On arrival they will walk the route to check for anything that could be damaged and will ask you to remove it. They’ll also either wear overshoes or take their shoes off.

If your delivery includes an exchange of products or product parts, the delivery team will sort out any dismantling required and will bag up the components using the collection bags they carry on their vans.

If you’ve purchased a disposal service for your old bed or mattress for recycling. Please dismantle (where appropriate) any products being collected for disposal. For more information on this service, please view our Recycling page. Only items that have been wrapped and sealed will be collected.

When the team has finished, they’ll photograph the assembled bed if this service was purchased and remove the discarded packaging. Otherwise they’ll photograph the boxed and packaged items that they’ve delivered to your room of choice. Finally, the team will call you from their van and ask you to check the goods. If everything’s OK, they’ll sign the proof-of-delivery device on your behalf.

Thanks for helping us to make your delivery as smooth as possible.

We deliver most products using our own dedicated Dreams fleet but there are certain products that are handled by our carefully selected partners. We always aim to make the delivery experience as seamless as possible for you and when necessary contact will be made directly by our partner to arrange convenient delivery for you.